Policies

Privacy

Lost Sparrow Jewelry will not share information about our website visitors with any other entity.

 

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  The Wix privacy policy can be viewed here: www.wix.com/about/privacy.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication

We may contact you to notify you regarding your order, to poll your opinions through surveys or questionnaires, or to send updates about our company. We will never send you third-party messaging. If you don’t want us to process your data anymore, please contact us at Audra@LostSparrowJewelry.com or send us mail to: Lost Sparrow Jewelry, 2867 S 37th St. Milwaukee, WI 53215.

Shipping 

Orders are generally sent 3-5 business days after payment. Orders are sent via USPS first class mail and a tracking number will be provided to you when shipped. Sorry, we only ship within the U.S.

Returns and Exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase

Personalized items may not be eligible for return

If you are not completely happy with your purchase for any reason, please contact me right away to arrange for a refund, shop credit or exchange. Returns must be sent back in original condition and in the original packaging, if possible, to protect the item during shipping.

Please make sure to record the tracking number for the return shipment -- if the package is lost, I can not issue a refund without this shipment information. The post office offers reasonable rates and includes package tracking.

If items are damaged during shipping please email me immediately at Audra@LostSparrowJewelry.com.

Terms and Conditions

This website is owned and operated by Lost Sparrow Jewelry. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors artisan made jewelry. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, trademarks, service marks, copyrights, photographs, and all Intellectual Property Rights related thereto, are the exclusive property of Lost Sparrow Jewelry. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

These Terms are effective April 5, 2022.

You may contact us at:
audra@lostsparrowjewelry
Lost Sparrow Jewelry
2867 S 37th St
Milwaukee WI 53215